Customer-focused and process-oriented BPCM services are the way forward
Telecom companies, today, face more challenges than ever before in business history. Heavy competition in the market and increasing expectations of customers have left telecom operators to rethink their strategies. Currently, the common challenges the industry faces are in terms of network quality, customer experience, reduction of costs, regulations, and data security. This reveals that the traditional approach to managing the operations is not only inefficient but also slows down the performance. KGiS creates value for the telecom industry by creating customer-focused, process-oriented BPCM services.
Adopting a customer-focused strategy significantly enhances the customer experience across channels. KGiS revives the business process by answering the questions like what’s the current performance of the company, what areas in the processes need strategic improvements to achieve the business goals, how efficiently the teams collaborate, and what technology is needed to improve the performance of the work. Our holistic approach enables telecom operators to identify and resolve the root cause of process inefficiencies, reduce costs, realign their operations, and improve their customer experience.

Greater visibility over the processes

Improved customer experience

Reduction in operating costs

Automation of manual processes

Compliance with regulatory standards


BPCM Services for Telecom

Customer support center

Customer Support

A dedicated service to troubleshoot issues related to products and services effectively and drive customer satisfaction.
Sales support services - up-selling and cross-selling of products and services

Sales Support

An exclusive service to help organizations efficiently interact with the prospects, follow up, and successfully close the deals.

Tech Support

Helpdesk-based assistance to respond to the technical issues in products and services and enhance the customers’ experience.


A complete set of recovering services that manages and facilitates collections effectively.
customer service chat

Chat Support

Automated assistance for customer engagement and resolution of issues through instant messaging.
HR and Talent services

HR & Talent Services

Scale your business growth by leveraging the power of human potential.

Driven by purpose, not by numbers.

20 years of stable industry presence

Abundant skilled workforce ready to be deployed

State-of-the-art Infrastructure and Technologies

Ready-to-occupy, plug-and-play infrastructure at lower set-up costs

Professional and qualified workforce

24×7 Consistent service during business hours and after-hours

Seamless services from near-shore and offshore locations

Enhanced security tools, policies, and facilities for data security

Average engagement time with clients is 7 years


Finding it difficult to manage your business processes? We can help you.